Privacy Policy

1. Introduction and Company Information

This Privacy Policy explains how NorthStar Voice Studio collects, uses, discloses, stores, and protects personal information in connection with its voice-studio services, including voice lessons, coaching, workshops, recordings, online sessions, website interactions, and related communications.

NorthStar Voice Studio is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, provincial privacy legislation.

Business name: NorthStar Voice Studio
Address: NorthStar Voice Studio, 2450 Yonge Street, Toronto, ON M4P 2H3, Canada
Email: [email protected]
Phone: +1 (416) 782-9645

2. Data Collection and Processing

NorthStar Voice Studio may collect personal information directly from you, automatically through our website or online services, and from third parties where permitted by law. The types of personal information we may collect include:

• Identification and contact information, such as name, email address, phone number, mailing address, and emergency contact information where relevant;
• Account and booking information, such as lesson preferences, scheduling details, attendance records, and payment-related information;
• Service-related information, such as vocal range, training goals, performance history, feedback, and session notes;
• Technical information, such as IP address, browser type, device identifiers, cookies, and usage data collected through our website or online booking tools;
• Communications, including emails, messages, inquiries, testimonials, and feedback;
• Payment information, to the extent necessary to process transactions through our payment providers;
• Audio, video, or image recordings, where you participate in lessons, auditions, workshops, promotional activities, or online sessions and where notice or consent is provided as required.

We process personal information only for identified purposes and limit collection to what is reasonably necessary for those purposes.

3. Purpose of Data Processing

NorthStar Voice Studio processes personal information for the following purposes:

• To provide voice-studio services, including lessons, coaching, workshops, and related support;
• To schedule, manage, and confirm appointments and attendance;
• To communicate with clients, students, parents/guardians, and prospective clients;
• To process payments, invoices, refunds, and administrative records;
• To personalize instruction and track progress;
• To maintain internal records, business operations, and service quality;
• To improve our website, online services, and client experience;
• To send service-related notices, policy updates, and administrative communications;
• To comply with legal, regulatory, tax, accounting, and contractual obligations;
• To protect the security, integrity, and lawful operation of our services;
• To manage disputes, enforce agreements, and establish, exercise, or defend legal claims;
• To obtain and manage consent where required.

4. Legal Basis for Processing

Under Canadian privacy law, NorthStar Voice Studio generally relies on consent and, where applicable, other lawful bases permitted by law to collect, use, and disclose personal information. Depending on the circumstances, processing may be based on:

• Consent: You have given express or implied consent for specific purposes, including service delivery, communications, and optional marketing where permitted;
• Contractual necessity: Processing is necessary to provide requested services, manage bookings, and fulfill agreements;
• Legitimate business purposes: Processing is necessary for reasonable business operations, provided your interests are not overridden and the collection is appropriate in the circumstances;
• Legal or regulatory obligations: Processing is required to comply with applicable laws, court orders, tax rules, or lawful requests from authorities;
• Protection of interests: Processing may be necessary to protect the rights, safety, or property of NorthStar Voice Studio, our clients, or others.

Where consent is the basis for processing, you may withdraw it subject to legal or contractual restrictions and reasonable notice.

5. Data Sharing and Third Parties

NorthStar Voice Studio does not sell personal information. We may share personal information with trusted third parties only as necessary for the purposes described in this Policy, including:

• Service providers: Website hosting, cloud storage, scheduling, customer relationship management, email delivery, analytics, and IT support providers;
• Payment processors: Third-party payment platforms that process transactions on our behalf;
• Professional advisors: Lawyers, accountants, auditors, insurers, and other advisors as needed;
• Government or regulatory authorities: Where required or permitted by law;
• Business partners: Where necessary to deliver joint workshops, events, or collaborative services, with appropriate safeguards;
• Other recipients: Any party to whom you authorize us to disclose information.

We require third parties to protect personal information using appropriate contractual and technical safeguards and to use it only for authorized purposes.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other jurisdictions. As a result, your personal information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities there.

NorthStar Voice Studio takes reasonable steps to ensure that any cross-border transfers are protected by appropriate safeguards, including contractual protections, security measures, and due diligence on service providers.

7. Storage Duration

NorthStar Voice Studio retains personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal and accounting requirements, to resolve disputes, and to enforce agreements.

Retention periods may vary depending on the type of information and the purpose of processing. Examples include:

• Client and booking records: retained for the duration of the service relationship and a reasonable period thereafter;
• Financial and tax records: retained for the period required by applicable law;
• Communications and support inquiries: retained as needed to manage the inquiry and related follow-up;
• Recordings and media: retained only as long as necessary for the purpose for which they were collected or until consent is withdrawn, where applicable.

When personal information is no longer required, we will securely delete, anonymize, or destroy it in accordance with our retention practices.

8. User Rights

Subject to applicable law, you may have the following rights regarding your personal information held by NorthStar Voice Studio:

• Access: Request confirmation of whether we hold personal information about you and obtain a copy of that information;
• Rectification: Request correction of inaccurate, incomplete, or outdated personal information;
• Erasure: Request deletion of personal information where permitted by law;
• Restriction: Request that we limit the use or disclosure of your personal information in certain circumstances;
• Data portability: Request a copy of certain personal information in a structured, commonly used format where applicable;
• Objection: Object to certain uses of your personal information, including where processing is based on legitimate interests or similar grounds recognized by law.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable legal requirements.

9. Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time by contacting NorthStar Voice Studio. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may limit our ability to provide certain services, such as lesson delivery, scheduling, recordings, or communications, where those activities depend on the information in question.

10. Right to Complain

If you have concerns about how NorthStar Voice Studio handles your personal information, we encourage you to contact us first so we can try to resolve the issue.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/

11. Data Security

NorthStar Voice Studio uses reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:

• Access controls and role-based permissions;
• Secure storage and encryption where appropriate;
• Confidentiality obligations for personnel and contractors;
• Regular review of systems and security practices;
• Reasonable monitoring for unauthorized activity;
• Secure disposal of records when no longer needed.

No method of transmission or storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security.

12. Contact Information

If you have questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact:

NorthStar Voice Studio
2450 Yonge Street
Toronto, ON M4P 2H3
Canada

Email: [email protected]
Phone: +1 (416) 782-9645

13. Changes to Privacy Policy

NorthStar Voice Studio may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any revised version will be posted with an updated effective date where appropriate.

We encourage you to review this Privacy Policy periodically. Your continued use of our services after changes are posted constitutes your acknowledgment of the updated Policy, to the extent permitted by law.